I would highly recommend Rago Brothers to anyone who needs leather work done on an expensive handbag. I am so glad that I was referred to Rago Brothers and I will use them again when I need leather work done. These guys were professional, friendly, did great work, and are SUPER affordable. I was very impressed with the work – TO TOP OFF THE EXPERIENCE, both of my original straps did NOT get returned back to me as I had requested and when I let Rago Brothers know about this, they made me TWO MORE straps to make up for the error. I was thrilled that the straps did have grommets in the holes rather than just punched leather. The replacement straps were not a perfectly matched leather, but I was told that it wasn’t likely they could match the leather. They received the straps within 2 day and the turn around for my replacement strap was within 2 days! I was very impressed by the speed of their business. I got that quote really quick, accepted their estimate and sent both of the straps to the company. I contacted Rago Brothers by email and they instructed me to send them pictures of the bag and the straps and they would then send me an estimate for the repair work or replacement.
I purchased a Michael Kors bag back in 2016 and this past Christmas realized that one of the straps was beginning to break!! YIKES! I called the company and was referred to Rago Brothers. I highly recommend Rago Brothers for your repair…mine exceeded my expectations and I will use them again. The lovely lady who took my information was also extremely polite and we chatted for a few minutes. I should also mention, when I called to approve the repair, I spoke with 2 people… the owner answered the phone and could not have been more personable. They replaced the straps and matched the color perfectly! I was told when I called to approve the repair that it would take approximately 2 weeks for the repair but my bag was returned much faster which was very much appreciated. I sent the bag to them, they contacted me with my estimate and approved it. They referred me to Rago Brothers for repair. I use it daily and as you can imagine the straps started to fray, I contacted Michael Kors to see what could be done because I love the bag so much I didn’t want to stop using it but I was concerned the straps would snap. I have a beautiful Michael Kors bag which I received as a Mother’s Day gift from my husband 6 years ago. Very trustworthy and amazing customer service! Thank you for bringing my vintage bag back to life! The inside stitching matches the same color as the new handles that they put on the bag! I am so happy with the results of my back and love the communication that I was able to have with them! Not once did I have any issues! I would definitely recommend them to anyone. When I receive my bag it was packaged much nicer than I had originally sent it and when I pulled my bag out it looked brand new! The color of the new handles and the trim around my bag matched identical to what it had you can’t even tell that anything was changed. I received a notification when my bag was on its way back which was very quick. I sent out my vintage Gucci handbag that had one handle on stitched completely, during the whole process I had someone communicate with me when the bag arrived how much it was going to cost to get the bag fixed, they even called me to tell me that they could fix the trimming as well to make it look even nicer, again I was very hesitant I wanted to make sure that the stitching would match exactly as the bag was. I was very hesitant in the beginning to send my bag out to a different state to someone whom I only knew about through their Instagram page. Beyond happy to have it back in hand and more than happy to keep spreading their name throughout for the work they have done. It is silly to say but I did tear up a little opening up my box when it came. After sending it off I received it back in 2 weeks times. The mail-in process was easy and the estimated time for repair was accurate. The communication with them was amazing and they always answered all of my questions via email even on same day. I was skeptical at first especially since I do not live anywhere near the business but after reaching out they made me feel secure and comfortable with what they could do for me and my purse. Multiple people I knew and even online who I didn’t know recommend Rago Brothers. I was a wreck and had searched online and asked around on social media who I should reach out to for help.
The inside had mold spores from where it got moisture inside from not being stored properly. The cinch was in two, the handles were coming apart and were almost snapped. There is a reason why I heard about Rago Brothers by word of mouth because the quality of their work speaks volumes.
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